Returns & Claims
Find out how to make a return or request a replacement for damaged/defective products.
What’s your return policy?
Our return policy allows returns or exchanges for new, unused, unopened products purchased in the last 30 days. You will be responsible for the return postage fee. Please note that perishable food items such
How do I start a return, exchange or warranty claim?
If your order or product is eligible for return and you would like to initiate a return request or warranty claim, please go to our returns portal:. https://store.rajanimd.com/pages/start-a-return. This will guide you through answering a series of q
I've already opened and tried my product. Can I still return it?
If you've already opened or tried your product, whether you can return it depends on the product and the reason for your return:. Devices: If you’re not satisfied with a device, we offer a 30-day satisfaction guarantee. Devices may be returned after
My package/product arrived damaged. How do I get a replacement?
All of our deliveries are insured by our shipping partner, MonkProtect. If your package or item arrived damaged, and was clearly damaged during shipment, you can go to your tracking information to report the issue and file a claim with the shipper. A
My device/item isn't working correctly.
Sometimes things go wrong! And we are sorry for that. To initiate a warranty claim, please go to:. https://store.rajanimd.com/pages/start-a-return. Click "Submit a return request or warranty claim here". This will guide you through answering a series
The container my product arrived in is broken or is not working properly.
If you received a product and the container appears to be defective, please go to our contact form page on our shop site to start the return process: https://store.rajanimd.com/pages/contact. Click "How do I start a return or warranty claim?". This w
My tracking information shows that my package has been delivered, but I didn't receive it.
All of our deliveries are guaranteed and insured. If your tracking information shows that your items were delivered, but you did not receive your package, you can go to your tracking information to report the issue and file a claim with the shipper.
Do you offer a money-back guarantee?
For devices, we offer a 30-day satisfaction guarantee. Devices may be returned after use, provided they’re in good working condition and include all original packaging and accessories. For other products, like skincare and supplements, we cannot acce