Returns & Claims

Find out how to make a return or request a replacement for damaged/defective products.

What’s your return policy?

Our return policy allows returns or exchanges for new, unused, unopened products purchased in the last 30 days. You will be responsible for the return postage fee. Please note that perishable food items such

How do I start a return?

If your order or product is eligible for return and you would like to initiate a return, please go to our contact form page on our shop site to start the return process: https://store.rajanimd.com/pages/contact. Click "How do I start a return or warr

I've already opened and tried my product. Can I still return it?

If you've already opened or tried your product, whether you can return it depends on the product and the reason for your return:. Devices: If you’re not satisfied with a device, we offer a 30-day satisfaction guarantee. Devices may be returned after

Where do I send my return?

Send returns to:RajaniMD Returns1767 12th StreetHood River, OR 97031United States. We recommend using the label that we generate for you, or if you choose to mail your return yourself, choosing a return shipping service that includes tracking, to bet

Do you offer free returns?

If you need to return a product, you will be responsible for the cost of return shipping. For returns on devices, if the returned item is not defective, there is a $12 return fee for most items. The return fee for the PlasmaGLO LED Face and Jowl Mask

My package/product arrived damaged. How do I get a replacement?

All our deliveries are insured by our shipping partner, MonkProtect. If your package or item arrived damaged, and was clearly damaged during shipment, you can go to your tracking information to report the issue and file a claim with the shipper. Alte

My item isn't working correctly.

Sometimes things go wrong! And we are sorry for that. To initiate a return, please go to our contact form page on our shop site to start the return process: https://store.rajanimd.com/pages/contact. Click "How do I start a return or warranty claim?".

The container my product arrived in is broken or is not working properly.

If you received a product and the container appears to be defective, please go to our contact form page on our shop site to start the return process: https://store.rajanimd.com/pages/contact. Click "How do I start a return or warranty claim?". This w

My tracking information shows that my package has been delivered, but I didn't receive it.

All our deliveries are guaranteed and insured. If your tracking information shows that your items were delivered, but you did not receive your package, you can go to your tracking information to report the issue and file a claim with the shipper. Use

Do you offer a money-back guarantee?

For devices, we offer a 30-day satisfaction guarantee. Devices may be returned after use, provided they’re in good working condition and include all original packaging and accessories. For other products, like skincare and supplements, we cannot acce