What’s your return policy?
Our return policy allows returns or exchanges for new, unused, unopened products purchased in the last 30 days. You will be responsible for the return postage fee. Please note that perishable food items such
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Returns & Claims
Find out how to make a return or request a replacement for damaged/defective products.
How do I start a return?
Email us at [email protected] to request a return. Make sure to include your order number, the item(s) you want to return, and the reason for your return. Our full return policy can be found here.
I've already opened and tried my product. Can I still return it?
Hygiene and safety are paramount to us. Opened consumable items like supplements, cleansers, lotions and gels cannot be returned unless faulty. Report a faulty product to [email protected] for replacement possibilities.
Where do I send my return?
Send returns to:RajaniMD Returns1767 12th StreetHood River, OR 97031United States. We recommend choosing a return shipping service that includes tracking, to better ensure the delivery of your return to our facility.
Do you offer free returns?
If you need to return a product, you will be responsible for the cost of return shipping. For returns on devices, if the returned item is not defective, there is a $12 return fee for most items. The return fee for the PlasmaGLO LED Face and Jowl Mask
My package/product arrived damaged. How do I get a replacement?
All our deliveries are insured by our shipping partner, MonkProtect. If your package or item arrived damaged, and was clearly damaged during shipment, you can go to your tracking information to report the issue and file a claim with the shipper. Alte
My item appears to be defective.
Sometimes things go wrong! And we are sorry for that. Please email [email protected] with your order number, details about what is wrong with the product, and a photo of the defective item. We will respond quickly with troubleshooting information
The container my product arrived in is broken or is not working properly.
If you received a product and the container appears to be defective, please contact [email protected]. We'll issue you a return label to send the product back. Once we have your return, we'll send out a replacement to you, at no extra charge to yo
My tracking information shows that my package has been delivered, but I didn't receive it.
All our deliveries are guaranteed and insured. If your tracking information shows that your items were delivered, but you did not receive your package, you can go to your tracking information to report the issue and file a claim with the shipper. Use