Do you offer a money-back guarantee?Updated 17 days ago
For devices, we offer a 30-day satisfaction guarantee. Devices may be returned after use, provided they’re in good working condition and include all original packaging and accessories.
For other products, like skincare and supplements, we cannot accept returns of opened or used skincare products, supplements, or consumable items due to hygiene and safety reasons. However, you can still return a skincare or supplement product within 30 days of purchase if it is unused and in the original condition with all packaging, accessories, and seals intact in order to receive a refund.
Note: The Korean Sheet Masks and Black Garlic are final sale, no returns.
If you believe your device is damaged or defective, we will work with you to determine the cause, provide a new part, or replace your item.
To initiate a warranty claim, please go to:
https://store.rajanimd.com/pages/start-a-return
Click "Submit a return request or warranty claim here"
This will guide you through answering a series of questions that help us determine the replacement you need.
Contact us at [email protected] or leave a voicemail at +1 833-843-7773 if you have any questions or need assistance with your warranty claim. Our Customer Service team is available Monday through Friday, from 8 AM to 4 PM PST.