Do you offer a money-back guarantee?Updated 12 days ago

For devices, we offer a 30-day satisfaction guarantee. Devices may be returned after use, provided they’re in good working condition and include all original packaging and accessories.

For other products, like skincare and supplements, we cannot accept returns of opened or used skincare products, supplements, or consumable items due to hygiene and safety reasons. However, you can still return a skincare or supplement product within 30 days of purchase if it is unused and in the original condition with all packaging, accessories, and seals intact in order to receive a refund.

Note: The Korean Sheet Masks and Black Garlic are final sale, no returns.

If your item is damaged or defective, we will work with you to troubleshoot, provide a new part, replace your item, or refund your purchase as appropriate. Please go to our contact form page on our shop site to start the return process: https://store.rajanimd.com/pages/contact

Click "How do I start a return or warranty claim?"

This will guide you through answering a series of questions about your return, and generate a link for you to file your return request. 

Contact us at [email protected] if you have any questions or need assistance with your return. Our Customer Service team is available Monday through Friday, from 9 AM to 5 PM PST.

Read our full return policy here.