Need more help? Get in touch via email for personalized support. 
When emailing, please remember to check your promotions and spam/junk folders for a reply.

Learn More on YouTube

Rajani MD

If your package is missing, you can go to your tracking information to report the issue and file a claim with the shipper.If you purchased Shipping Protection for your order, you can file the claim with MonkProtect &apos;Report a Claim&apos; here: <a href="https://app.monkprotect.com/login/" target="_blank" title="https://app.monkprotect.com/login/">https://app.monkprotect.com/login/</a>If you have questions, you can email our Customer Experience team at <a href="mailto:experts@rajanimd.com" title="mailto:experts@rajanimd.com">experts@rajanimd.com</a>.&#xA0;

If your package is missing, you can go to your tracking information to report the issue and file a claim with the shipper. If you purchased Shipping Protection for your order, you can file the claim with MonkProtect 'Report a Claim' here: https://app

My tracking information shows that my package has been delivered, but I didn't receive it.

Returns & Claims

What payment methods are accepted?

How can I remove an item from my cart?

I can't check out with any option other than ShopPay.

Can I apply multiple discount codes to my order?

My discount code isn't working.

Can I get a discount code for my order?

It looks like I was charged twice on my bank statement.

Do you accept HSA/FSA?

Placing an Order

What shipping methods are available?

How much does shipping cost?

Do you offer free shipping?

What is your shipping policy?

Do you ship worldwide?

How many days will it take for shipping?

How do I track my order?

I placed multiple orders in one day. Is there any way to combine them?

Can you expedite my order?

Shipping Info

How do I cancel my order?

How can I make a change to my order after it has already been placed?

I need to change my shipping address on an order that I just placed.

Cancellations & Changes

Orders & Shipping

What’s your return policy?

How do I start a return, exchange or warranty claim?

I've already opened and tried my product. Can I still return it?

My package/product arrived damaged. How do I get a replacement?

My device/item isn't working correctly.

The container my product arrived in is broken or is not working properly.

Do you offer a money-back guarantee?

I'm having trouble logging in.

How do I update my personal details on my account?

I'm having trouble resetting my password.

How can I be sure my account is secure and private?

I'd like to delete my account.

Account Help

How do I join the Rewards Program?

What are the perks of signing up for Rewards?

I already have an account at the RajaniMD store. Do I need to do anything else to sign up for Rewards?

How do points work with returns? What if I used points on an order I want to return?

How do Rewards points convert to dollars off?

Is your Rewards program free?

Will I receive points for my prior purchases?

How do I redeem my points for a discount?

How do I redeem my points for my Auto-Delivery orders?

Do the points expire?

How can I check my balance?

Is there a limit to how many points I can earn?

How do I refer a friend?

I've referred several friends but have not received any points for it. Is there something else I need to do?

How do I receive my Birthday Reward?

I added my birthday but didn't receive the reward.

Rewards & Referrals

How do I sign up for Subscriptions?

How do Subscriptions work?

How do I manage my Auto-Delivery subscriptions?

Can I use a discount code or special offer on my Auto-Delivery order?

How can I change my delivery day?

How can I see my future Auto-Deliveries?

I need to update the credit card or payment method used on my Auto-Delivery orders.

How do I cancel my Auto-Delivery subscription?

Subscriptions

When does my product expire?

My products arrived when it was very hot/cold outside. Are they still okay?

How should I store my product?

Can I use your products if I'm pregnant?

What products are best for reducing pores and pore size?

Can I use your products if I have sensitive skin?

I have thin skin. Can I still use these products?

I am not seeing results.

Will the GLO Travel Pouch hold the PlasmaGLO LED Mask?

It doesn't seem like my bottle is filled completely.

Why do your products contain ingredients banned in the UK?

How long do your skincare products last?

Is there a specific order I should apply my skincare products in?

Can I use your products in combination with another manufacturer's products?

How many masks come in the Korean Sheet Masks?

Does HydraGLO Oil Boost Collagen

Will Lip Enhancer plump my lips?

Do you sell microcurrent conductive gel?

Fade Age Spots Fast (at Home Inexpensively)

Skincare

Which supplements are best for me?

Are your supplements third-party reviewed?

Does your manufacturing plant process grains or use grains in the products?

What is the correct dosage of the collagen powder?

What does "formulated in the USA" mean? Where is the collagen from?

What fish is used in the collagen powder?

Does the collagen powder contain Vitamin C?

Does the collagen powder contain soy?

Is your Collagen Powder Halal friendly?

What does the collagen powder taste like?

Multi Collagen Peptides Powder

Supplements

Is there a warranty on devices?

What if I need a plug attachment for an international device?

Do I need all of these devices? How do I choose?

Do I need all of these Devices? Don’t they do the same thing?

PlasmaGLO LED Halo Hair, Face, and Neck

How do I use my PlasmaGLO™ LED Mask?

What comes in the box with the PlasmaGLO™ LED Mask?

Where can I find more information on the PlasmaGLO™ LED Mask?

Will the LED Mask cause melasma or pigment?

Will the LED Mask cause facial fat loss?

Do LED Masks really work?

When should I use red light therapy after face procedures and microneedling?

How should I use the LED Mask after peels and microneedling?

What skincare regimen does Dr. Rajani recommend with the LED Mask?

Do I need to stop any skincare while using the LED Mask?

Who should not use the PlasmaGLO™ LED Face and Jowl Mask?

Is red light and LED harmful to my eyes? Do I need eye protection when using the mask?

Is there any type of eye protection or glasses that you recommend for use with the PlasmaGLO LED Mask?

How often should I use the PlasmaGLO™ LED Face and Jowl Mask?

Can I use red light and LED Masks during pregnancy?

How long does a full charge of the mask last?

My PlasmaGLO™ LED Face and Jowl Mask isn't turning on.

I've been using the PlasmaGLO LED Mask for a while and am not seeing any results.

The lights sometimes look more yellow/orange. Is that normal?

Does your mask comply with IEC/EN 62471 international LED standards?

There is a strong smell of plastic/silicone to the Mask.

Does the mask encourage hair growth?

What are the mask specifications?

Where is PlasmaGLO™ LED Face and Jowl Mask made?

PlasmaGLO™ LED Face and Jowl Mask

Do I need both the Gua Sha and LED Mask?

What is Gua Sha and why would I use it?

How do I use both the Gua Sha and Newa RF device together?

Can I Botox and use the PlasmaGLO™ LED Gua Sha?

How often should I use the PlasmaGLO™ LED Gua Sha?

How do I clean the PlasmaGLO™ LED Gua Sha?

How do I use my PlasmaGLO™ LED Gua Sha?

How do I charge and travel with the Gua Sha device?

Why is the InfraRed important in a Gua Sha device?

Do I need special oil for the PlasmaGLO™ LED Gua Sha?

What makes PlasmaGLO different from traditional Gua Sha?

How long until I see results from my PlasmaGLO™ LED Gua Sha?

How many treatments can I get out of a single charge of the PlasmaGLO™ LED Gua Sha?

How long does the LED Gua Sha take to charge?

How do I access the free course?

Why are there two PlasmaGLO Gua Sha Listings?

PlasmaGLO™ LED Gua Sha

My PlasmaGLO LED DUO devices aren't lighting up, charging or working properly.

How does the PlasmaGLO LED DUO work?

How do I get the Duo Dock?

How Do I Use the PlasmaGLO Duo Under-Eye Corrector?

PlasmaGLO™ LED DUO

What is NEWA and how does it work?

How do I use my NEWA+ Cordless RF Wrinkle Reduction Device?

Can NEWA be used with other professional treatments like microneedling or laser peels?

My NEWA device is not working. What should I do?

Is NEWA safe? Has it been dermatologist tested?

Do NEWA treatments hurt or cause redness?

What is the expected lifetime of my NEWA device? Is there a warranty?

Has the NEWA+ been dermatologist tested?

Does NEWA cause fat loss?

Can I use NEWA if I'm sunburned?

Can I use NEWA+ on broken skin?

Can I use NEWA on rosacea, acne scars or other skin issues?

Can I use NEWA+ if I've had filler injections (hyaluronic acid)?

Should I stay out of the sun after using the NEWA device?

Is there any clinical research for the NEWA device with proven results?

How is NEWA clinically proven?

Are there any medical contraindications to using the NEWA device?

Why can't I use NEWA while I'm pregnant or breastfeeding?

What should I expect while using NEWA+?

How often should I use my NEWA?

How long does it take to treat each treatment area with NEWA?

What if I don't follow the first boosting period?

I followed the boosting period but I'm still not seeing results - why could this happen?

My NEWA device is crackling. Is this safe?

Do I need the NEWA gel to use the device?

Can NEWA be used internationally?

Can I use NEWA if I have dental implants?

My NEWA device isn't working properly.

NEWA+ Cordless RF Wrinkle Reduction Device

The Beauty Bar is not working, what should I do?

A FAVOR Beauty Bar

Will the PlasmaSomes Micro-Needle Kit help with acne scarring?

What makes PlasmaSomes different from traditional exosomes?

Are the PlasmaSomes FDA approved?

How are the PlasmaSomes vegan if they use stem cell technology?

How should I store the PlasmaSomes?

How long until I see results with the PlasmaSomes Microneedling Kit?

What is microneedling?

Do I need to use a numbing cream with the microneedling kit?

What makes the PlasmaSomes kit different from other microneedling kits on the market?

My tracking information shows that my package has been delivered, but I didn't receive it.Updated 4 days ago