Returns

You have 30 days from the date of delivery to return eligible items. To start a return, please go to our our Returns Portal. 

If your product(s) was lost or damaged in transit, you can file a shipping claim using our MonkProtect shipping service.

DEVICES

We stand behind the quality of our RajaniMD brand and want you to feel confident in your purchase. Please review our return policy below:

NON-FUNCTIONING DEVICES
Covered under a 12-month warranty. We will provide a free replacement or full refund (including shipping). No restocking or return fee applies.

CHANGE OF MIND / NOT FOR ME
Unopened and Unused (within 30 days): Full refund within 30 days (no fee, except return shipping).
Opened and Used (within 30 days): Refund subject to a 10% return fee plus return shipping.

EXCEPTIONS
Device returns after 30 days will not be accepted unless covered by warranty.

Devices damaged by misuse, neglect, or improper storage are not eligible for refund.

SKINCARE/SUPPLEMENTS

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products, supplements, or consumable items. Your return must be unused and in the original condition with all packaging, accessories, and seals intact in order to receive a refund. Korean Sheet Masks and our Black Garlic supplements are not eligible for return.

PROMOTIONS AND GIFTS

If your purchase included any free promotional gift(s), those must be returned with the product to receive a full refund. If the gift is not returned, its value will be deducted from your refund.

Items purchased during certain promotions, such as gift-with-purchase offers, may be considered final sale.

REFUNDS

For devices, return shipping costs and a 10% return fee are the customer’s responsibility, unless the device is being returned under warranty.

Return shipping costs are the customer’s responsibility for all eligible skincare and supplement product returns.

Once your return is received and inspected, we’ll process your refund to the original payment method. Please allow up to 10 business days for the refund to reflect in your account. Please be aware that we are not able to provide refunds after 90 days due to credit card company limitations.

EXCHANGES

You can exchange your item through our Returns Portal.

REFUND PROCESSING TIME

We aim to process your return within 14 days of receiving your parcel.

INTERNATIONAL RETURNS

For customers outside the continental US, the return delivery cannot be handled online at this time. Please contact customer service at [email protected] for further assistance.

The responsibility for the returned items lies with you till they reach our returns center, so pack them securely and retain your postage proof. If returned items are found used or damaged, we reserve the right to refuse a refund. If gifts received with orders are not returned, the cost of the gifts will be deducted from your refund.