Let's check a couple of things first!. Please be sure the devices are charged fully. The lights on each pod should be solid white and should be seated in the charger the correct way (logos right side up). Then be sure you have placed them with the lo

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Let&apos;s check a couple of things first!</span></p><p id="isPasted">Please be sure the devices are charged fully. The lights on each pod should be solid white and should be seated in the charger the correct way (logos right side up).</p><p>Then be sure you have placed them with the logos right-side up on the hydrocolloid patches. And be sure they are securely connected to each patch.</p><p>Then hold the power button down until the unit turns on (about 2-3 seconds).</p><p>It is also possible that there is oxidation or dust on the electrode contact points of the eye patches and control box which might be the cause the devices to not charge or turn on. We suggest that you clean these contact points with alcohol and then try charging again.</p><p>If the issue persists, please reach out to us at <a href="mailto:experts@rajanimd.com">experts@rajanimd.com</a>. Due to the complexity of the circuitry inside the control box, we will need you to send us a video to demonstrate the malfunction for further analysis.</p>

My PlasmaGLO LED DUO devices aren't lighting up, charging or working properly.

The PlasmaGLO Duo can be used daily for the first 4-6 weeks, then drop to 3-5 times a week for maintenance. The Duo uses specific wavelengths of red (630±5nm) and near-infrared (830±5nm) light to improve the appearance of the eye area through control

<p>The PlasmaGLO Duo <span data-offset-key="5cpqg-0-0" id="isPasted"><span data-text="true">can be used daily for the first 4-6 weeks, then drop to 3-5 times a week for maintenance. The Duo&#xA0;</span></span>uses specific wavelengths of red (630&#xB1;5nm) and near-infrared (830&#xB1;5nm) light to improve the appearance of the eye area through controlled phototherapy.&#xA0;</p><div data-block="true" data-editor="2i2hp" data-offset-key="4fvt1-0-0"><div data-offset-key="4fvt1-0-0"><span data-offset-key="4fvt1-0-0"><span data-text="true">PEMF frequency is 10 hz. You will not feel or see the &quot;pulses&quot;, but rest assured the device is working.</span></span></div></div>

How does the PlasmaGLO LED DUO work?

We’re excited to introduce the PlasmaGLO™ Duo Dock — a custom-designed holder that allows you to use your LED Duo with or without the sticky patches. It offers hands-free ease, perfect positioning, and a more streamlined treatment experience. This ga

<p id="isPasted">We&#x2019;re excited to introduce the <strong>PlasmaGLO&#x2122; Duo Dock</strong> &#x2014; a custom-designed holder that allows you to use your <strong>LED Duo</strong> with or without the sticky patches. It offers hands-free ease, perfect positioning, and a more streamlined treatment experience.</p><p><br></p><p><img src="https://attachments.gorgias.help/Aa90l7E3XR6JWorj/hc/984vj294bb6PKGOZ/2025080423-eb50a550-f3eb-4b31-914d-df6530810c62-dfd8c127-9382-41a1-bd8f-c9f13d776341.png" width="400" class="fr-fic fr-dii"></p><p><br></p><p>This game-changing device <strong>will now be included with every new PlasmaGLO LED Duo Undereye Corrector!</strong> You won&apos;t need to do anything but order a Duo, and we&apos;ll send you a new Duo Dock, too!</p><p>But what about those that have already purchased a Duo? No Problem! You can get a <strong>FREE Duo Dock&#xA0;</strong>here:</p><p><a href="https://store.rajanimd.com/products/plasmaglo-led-duo-dock" target="_blank" rel="noreferrer noopener">https://store.rajanimd.com/products/plasmaglo-led-duo-dock</a></p><p>Just use the Discount Code <strong>DUODOCK&#xA0;</strong>to get 100% off! You&apos;ll just pay for the shipping.</p><p>Please let us know if you have additional questions.</p><p>Have a beautiful day! &#x1F33A;</p>

How do I get the Duo Dock?

The PlasmaGLO Duo Under-Eye Corrector can be used with the Duo Dock holder or with the Hydrocolloid Patches to hold the devices in place. The 15 sets of single-use Hydrocolloid Patches are enriched with Hyaluronic Acid, Niacinamide, Vitamin C, and Ce

<div data-block="true" data-editor="av846" data-offset-key="3ndc7-0-0" id="isPasted"><div data-offset-key="3ndc7-0-0"><span data-offset-key="3ndc7-0-0"><span data-text="true">The </span></span><span data-offset-key="3ndc7-0-1"><span data-text="true"><strong>PlasmaGLO Duo Under-Eye Corrector</strong></span></span><span data-offset-key="3ndc7-0-2"><span data-text="true"><strong>&#xA0;</strong>can be used with the </span></span><span data-offset-key="3ndc7-0-3"><span data-text="true"><strong>Duo Dock</strong></span></span><span data-offset-key="3ndc7-0-4"><span data-text="true"> holder or with the Hydrocolloid Patches to hold the devices in place. The 15 sets of single-use Hydrocolloid Patches are enriched with Hyaluronic Acid, Niacinamide, Vitamin C, and Centella Asiatica. They are designed to nourish and moisturize the skin while providing precise positioning for your eye patches.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="553lq-0-0"><div data-offset-key="553lq-0-0"><span data-offset-key="553lq-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="av846" data-offset-key="2nbua-0-0"><div data-offset-key="2nbua-0-0"><a href="https://store.rajanimd.com/products/plasmaglo-led-duo" target="_blank" rel="noopener noreferrer"><span data-offset-key="2nbua-0-0"><span data-text="true">https://store.rajanimd.com/products/plasmaglo-led-duo</span></span></a><span data-offset-key="99lej-0-0"><span data-text="true"><br><br> Here are your steps to use the Duo with the <span data-offset-key="3ndc7-0-4" id="isPasted"><span data-text="true">Hydrocolloid Patches</span></span>:</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="553c4-0-0"><div data-offset-key="553c4-0-0"><span data-offset-key="553c4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="av846" data-offset-key="bpk0p-0-0"><div data-offset-key="bpk0p-0-0"><span data-offset-key="bpk0p-0-0"><span data-text="true">1. Thoroughly cleanse the skin before treatment.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="9bvie-0-0"><div data-offset-key="9bvie-0-0"><span data-offset-key="9bvie-0-0"><span data-text="true">2. Remove the control box, eye patches, and stickers from the packaging.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="furls-0-0"><div data-offset-key="furls-0-0"><span data-offset-key="furls-0-0"><span data-text="true">3. Peel off the #1R side of the Hydrocolloid patch and firmly attach it to the R device.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="60h49-0-0"><div data-offset-key="60h49-0-0"><span data-offset-key="60h49-0-0"><span data-text="true">4. Next, peel off the #2 side of the Hydrocolloid patch and set aside. Repeat these steps for the L device.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="81uqg-0-0"><div data-offset-key="81uqg-0-0"><span data-offset-key="81uqg-0-0"><span data-text="true">5. Connect the little controllers to the eye devices, R and L.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="8l30f-0-0"><div data-offset-key="8l30f-0-0"><span data-offset-key="8l30f-0-0"><span data-text="true">6. Gently bend the eye patch to fit the curvature of the skin around the eyes, then place it in the treatment area under the eyes.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="e0rjq-0-0"><div data-offset-key="e0rjq-0-0"><span data-offset-key="e0rjq-0-0"><span data-text="true">7. Press and hold the control box for 2 seconds to start the 9-minute treatment. During the treatment, please do not press on the sides of the eye patch or the control box, as this may cause poor contact between the electrodes and affect the power supply, resulting in flickering of the eye patch light.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="lcfd-0-0"><div data-offset-key="lcfd-0-0"><span data-offset-key="lcfd-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="av846" data-offset-key="4ijke-0-0"><div data-offset-key="4ijke-0-0"><span data-offset-key="4ijke-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="av846" data-offset-key="eed7-0-0"><div data-offset-key="eed7-0-0"><span data-offset-key="eed7-0-0"><span data-text="true">Should you need to order extra Hydrocolloid Patches, we offer the </span></span><span data-offset-key="eed7-0-1"><span data-text="true"><strong>PlasmaGLO LED Duo Refill Pack</strong></span></span><span data-offset-key="eed7-0-2"><span data-text="true">, which gives you 15 more sets of patches.</span></span></div></div><div data-block="true" data-editor="av846" data-offset-key="ci4dq-0-0"><div data-offset-key="ci4dq-0-0"><span data-offset-key="ci4dq-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="av846" data-offset-key="en8ns-0-0"><div data-offset-key="en8ns-0-0"><a href="https://store.rajanimd.com/products/plasmaglo-led-duo-refill-packs" target="_blank" rel="noopener noreferrer"><span data-offset-key="en8ns-0-0"><span data-text="true">https://store.rajanimd.com/products/plasmaglo-led-duo-refill-packs</span></span></a></div></div><div data-block="true" data-editor="av846" data-offset-key="fv67c-0-0"><div data-offset-key="fv67c-0-0"><span data-offset-key="fv67c-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="av846" data-offset-key="p8mq-0-0"><div data-offset-key="p8mq-0-0"><span data-offset-key="p8mq-0-0"><span data-text="true">I like to use the <strong>Duo Dock&#xA0;</strong>for my under-eyes and save my patches for other parts of my face, like my brow or marionette lines. Those places need the patches to stay put if you need to move around.</span></span></div></div>

How Do I Use the PlasmaGLO Duo Under-Eye Corrector?

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