Placing an Order

How to place an order on our site, including payment methods and discounts.

What payment methods are accepted?

We accept payment from most major credit cards, including Visa, Mastercard, AMEX, and Discover. Additional payment methods include PayPal, ShopPay, ApplePay, and GooglePay. We also accept HSA/FSA on eligible products! See here for more details.

How can I remove an item from my cart?

Our shop uses a 'flyout' cart instead of a standard cart. you can access this by clicking on the shopping bag icon in the upper right corner of the site header. There is a small grey 'Remove' link next to each item in the flyout cart. You can use tha

I can't check out with any option other than ShopPay.

Yes, that is a bit confusing. Our checkout uses an automated feature, where if you've used ShopPay on a past order, it tries to automate the checkout by offering that option by default and prefilling in all your details. You can change your payment m

Can I apply multiple discount codes to my order?

Our system does not allow 2 discount codes to be ‘stacked’ on a single order. It will automatically apply the discount code that results in the most savings to your order.

My discount code isn't working.

What items are you trying to purchase? If it is a sale/discounted item, or you are receiving a free gift offer with it, it won’t work, as our discount codes cannot be applied to items on special. If you need help with your specific code, reach out to

How do I apply a discount that was emailed to me?

If you received an email for a special offer on a product, but it's showing a different amount, you can reach out to us for a new code to use at checkout to receive the original discount. Note, our email offers are for a limited time only and not bou

Can I get a discount code for my order?

Thank you for your interest in our brand and our products. If this is your first order with us, please enjoy this 10% discount on your purchase:SKIN10. If you are a healthcare worker, teacher, student, veteran or military personnel, we are proud to o

It looks like I was charged twice on my bank statement.

Sometimes credit card companies will put an authorization (pending charge) on your card. This is very common on debit cards. This Authorization is only pending and will not go through as the actual charge. Our system can only bill/charge your card on

Do you accept HSA/FSA?

Yes! We’ve partnered with Truemed to help you turn your FSA/HSA funds into your personal self-care budget. Find out more here.