How to place an order on our site, including payment methods and discounts.

Placing an Order

FAQs about our shipping methods, rates, and tracking.

Shipping Info

What to do if you need to change or cancel an order.

Cancellations & Changes

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RajaniMD

Information about placing an order, tracking and shipping, and using your gift cards.

Orders & Shipping

What payment methods are accepted?

How can I remove an item from my cart?

I can't check out with any option other than ShopPay.

Can I apply multiple discount codes to my order?

My discount code isn't working.

How do I apply a discount that was emailed to me?

Can I get a discount code for my order?

It looks like I was charged twice on my bank statement.

What shipping methods are available?

How much does shipping cost?

Do you offer free shipping?

What is your shipping policy?

Do you ship worldwide?

How many days will it take for shipping?

How do I track my order?

I placed multiple orders in one day. Is there any way to combine them?

Can you expedite my order?

How do I cancel my order?

How can I make a change to my order after it has already been placed?

I need to change my shipping address on an order that I just placed.

What’s your return policy?

How do I start a return?

I've already opened and tried my product. Can I still return it?

Where do I send my return?

Do you offer free returns?

My package/product arrived damaged. How do I get a replacement?

My item appears to be defective.

The container my product arrived in is broken or is not working properly.

My tracking information shows that my package has been delivered, but I didn't receive it.

Returns & Claims

I'm having trouble logging in.

How do I update my personal details on my account?

I'm having trouble resetting my password.

How can I be sure my account is secure and private?

I'd like to delete my account.

Account Help

How do I join the Rewards Program?

What are the perks of signing up for Rewards?

I already have an account at the RajaniMD store. Do I need to do anything else to sign up for Rewards?

How do points work with returns? What if I used points on an order I want to return?

How do Rewards points convert to dollars off?

Is your Rewards program free?

Will I receive points for my prior purchases?

How do I redeem my points for a discount?

How do I redeem my points for my Auto-Delivery orders?

Do the points expire?

How can I check my balance?

Is there a limit to how many points I can earn?

How do I refer a friend?

I've referred several friends but have not received any points for it. Is there something else I need to do?

How do I receive my Birthday Reward?

I added my birthday but didn't receive the reward.

Rewards & Referrals

How do I sign up for Auto-Delivery?

How does Auto-Delivery work?

How do I manage my Auto-Delivery subscriptions?

Can I use a discount code or special offer on my Auto-Delivery order?

How can I change my delivery day?

How can I see my future Auto-Deliveries?

I need to update the credit card or payment method used on my Auto-Delivery orders.

How do I cancel my Auto-Delivery subscription?

Auto-Delivery

When does my product expire?

My products arrived when it was very hot/cold outside. Are they still okay?

How should I store my product?

Can I use your products if I'm pregnant?

What products are best for reducing pores and pore size?

Can I use your products if I have sensitive skin?

I have thin skin. Can I still use these products?

I am not seeing results.

It doesn't seem like my bottle is filled completely.

Why do your products contain ingredients banned in the UK?

How long do your skincare products last?

Is there a specific order I should apply my skincare products in?

Can I use your products in combination with another manufacturer's products?

Skincare

Which supplements are best for me?

Are your supplements third-party reviewed?

Does your manufacturing plant process grains or use grains in the products?

What is the correct dosage of the collagen powder?

What does "formulated in the USA" mean? Where is the collagen from?

What fish is used in the collagen powder?

Does the collagen powder contain Vitamin C?

Does the collagen powder contain soy?

Is your Collagen Powder Halal friendly?

Multi Collagen Peptides Powder

Supplements

Is there a warranty on devices?

What if I need a plug attachment for an international device?

Do I need all of these devices? How do I choose?

How do I use my PlasmaGLO™ LED Mask?

What comes in the box with the PlasmaGLO™ LED Mask?

Where can I find more information on the PlasmaGLO™ LED Mask?

Will the LED Mask cause melasma or pigment?

Will the LED Mask cause facial fat loss?

Do LED Masks really work?

When should I use red light therapy after face procedures and microneedling?

How should I use the LED Mask after peels and microneedling?

What skincare regimen does Dr. Rajani recommend with the LED Mask?

Do I need to stop any skincare while using the LED Mask?

Who should not use the PlasmaGLO™ LED Face and Jowl Mask?

Is red light and LED harmful to my eyes? Do I need eye protection when using the mask?

Is there any type of eye protection or glasses that you recommend for use with the PlasmaGLO LED Mask?

How often should I use the PlasmaGLO™ LED Face and Jowl Mask?

Can I use red light and LED Masks during pregnancy?

How long does a full charge of the mask last?

My PlasmaGLO™ LED Face and Jowl Mask isn't turning on.

I've been using the PlasmaGLO LED Mask for a while and am not seeing any results.

The lights sometimes look more yellow/orange. Is that normal?

Does your mask comply with IEC/EN 62471 international LED standards?

There is a strong smell of plastic/silicone to the Mask.

Does the mask encourage hair growth?

What are the mask specifications?

Where is PlasmaGLO™ LED Face and Jowl Mask made?

PlasmaGLO™ LED Face and Jowl Mask

Do I need both the Gua Sha and LED Mask?

What is Gua Sha and why would I use it?

How do I use both the Gua Sha and Newa RF device together?

Can I Botox and use the PlasmaGLO™ LED Gua Sha?

How often should I use the PlasmaGLO™ LED Gua Sha?

How do I clean the PlasmaGLO™ LED Gua Sha?

How do I use my PlasmaGLO™ LED Gua Sha?

How do I charge and travel with the Gua Sha device?

Why is the InfraRed important in a Gua Sha device?

Do I need special oil for the PlasmaGLO™ LED Gua Sha?

What makes PlasmaGLO different from traditional Gua Sha?

How long until I see results from my PlasmaGLO™ LED Gua Sha?

How many treatments can I get out of a single charge of the PlasmaGLO™ LED Gua Sha?

PlasmaGLO™ LED Gua Sha

How does the PlasmaGLO LED DUO work?

PlasmaGLO™ LED DUO

What is NEWA and how does it work?

How do I use my NEWA+ Cordless RF Wrinkle Reduction Device?

Can NEWA be used with other professional treatments like microneedling or laser peels?

My NEWA device is not working. What should I do?

Is NEWA safe? Has it been dermatologist tested?

Do NEWA treatments hurt or cause redness?

What is the expected lifetime of my NEWA device? Is there a warranty?

Has the NEWA+ been dermatologist tested?

Does NEWA cause fat loss?

Can I use NEWA if I'm sunburned?

Can I use NEWA+ on broken skin?

Can I use NEWA on rosacea, acne scars or other skin issues?

Can I use NEWA+ if I've had filler injections (hyaluronic acid)?

Should I stay out of the sun after using the NEWA device?

Is there any clinical research for the NEWA device with proven results?

How is NEWA clinically proven?

Are there any medical contraindications to using the NEWA device?

Why can't I use NEWA while I'm pregnant or breastfeeding?

What should I expect while using NEWA+?

How often should I use my NEWA?

How long does it take to treat each treatment area with NEWA?

What if I don't follow the first boosting period?

I followed the boosting period but I'm still not seeing results - why could this happen?

My NEWA device is crackling. Is this safe?

Do I need the NEWA gel to use the device?

Can NEWA be used internationally?

Can I use NEWA if I have dental implants?

My NEWA device isn't working properly.

NEWA+ Cordless RF Wrinkle Reduction Device

The Beauty Bar is not working, what should I do?

A FAVOR Beauty Bar

Will the PlasmaSomes Micro-Needle Kit help with acne scarring?

What makes PlasmaSomes different from traditional exosomes?

Are the PlasmaSomes FDA approved?

How are the PlasmaSomes vegan if they use stem cell technology?

How should I store the PlasmaSomes?

How long until I see results with the PlasmaSomes Microneedling Kit?

What is microneedling?

Do I need to use a numbing cream with the microneedling kit?

What makes the PlasmaSomes kit different from other microneedling kits on the market?

What results can I expect from the PlasmaSomes Microneedling Kit?

How often should I use the microneedling kit?

Is the Microneedling Kit safe for all skin types?

PlasmaSomes™ Micro-Needle Kit

Devices

Product Information

Do you offer certification for your courses?

Do you give CEUs on your courses?

How do I sign up for a course?

I didn't receive my free course for Gua Sha or Microneedling. How do I access this?